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Privacy Policy


This Privacy Policy applies to the websites;;;;  and all of their pages (“Website”) managed by LINEAS NV/SA (“Lineas”).


We kindly request you to carefully read this Privacy Policy before you make use of the Website. This Policy gives you further information on the data we collect and process.




Who processes your personal data?


Lineas is the largest private rail freight operator in Europe offering premium rail products and total door-to-door logistics solutions. Lineas’ registered office is at Koning Albert II-laan 37, 1030 Schaerbeek (Belgium), CBE number 0896.067.192.


What are the principles on the processing of personal data?


Lineas recognizes the importance of data protection and privacy of personal data of the individuals working for our B2B partners and customers and will handle the personal data of these data subjects with due care and only for specified purposes. Lineas explicitly confirms that all personal data will be processed in accordance with both the Belgian Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data and Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“GDPR”).


Which personal data do we process?


Personal data can be defined as any information relating to an identified or identifiable individual (“data subject”). Lineas may process (both physically and via the Website) data which may constitute personal data of the data subject such as John Smith’s name, his email address and his telephone number.


How do we collect your data?


Lineas collects your data indirectly from B2B partner or customer for the creation of an account to login to the Website or customer portal or directly from cookies of the Website.


For more information on what a cookie is, how it is used and the exact data it collects, visit our page concerning our Cookie Policy here.


Why do we process this data?

We collect data in order to deliver services to our clients, support business services and improve customer experience.


To whom do we transfer your personal data?

Your data are in principle exclusively stored on servers located within the EU.


In case of transfer outside of the European Union, your data is not transferred to a country that does not offer an adequate level of protection, unless the processing of your request requires the sharing of information with subsidiaries and/or business partners located in countries other than EU Member States.


In those cases, Lineas ensures that the recipients are bound to respect the same data protection standards as those within the EU, whether that is by means of appropriate contractual clauses or by means of their adherence to the principles of relevant legislation.


How long do we retain your data?

B2B partners, customers, and their employees having an account to Lineas online application(s) are entirely responsible for the decision to delete their own account at any time and at their own discretion. In any case, they need to proceed with the deletion procedure for every account which is no longer used.


Your personal data will be deleted within 30 days of notification from the B2B partner or customer that access is no longer required to the Lineas online application(s).




What rights can you as a data subject exercise?


You are able to exercise your rights as described in the GDPR at any time. Refer to the “Who to contact” section below to exercise your rights. You may exercise the following rights:


  • Right of access: the data subject shall always have the possibility to make a request to review all personal data collected (including processing purposes, categories of personal data, estimated retention period).
  • Right of rectification: the data subject has the right to demand that Lineas rectifies any of his/her personal data which are inaccurate or incomplete.
  • Right of restriction of processing: the data subject may request that his/her personal data be temporarily withheld where he/she has objected to processing of the data, or where he/she has contested the accuracy of the data. The restriction applies until Lineas has determined the accuracy of the data, or the outcome of the objection.
  • Right to erasure (“right to be forgotten”): if the data subject wishes to have his/her personal data deleted, he/she may contact Lineas ( at any time, requesting that his/her personal data would be deleted. This is a simple and free request. Attention: please note that this right does not always apply, in some cases it is not possible to delete the data, but this will be clearly stated.
  • Right to object: if the data subject is in disagreement with any processing activities performed on his/her personal data, he/she has the right to object. This can be done by emailing a request to Please note that the data subject does not have the right to object to the processing of his/her personal data if such personal data is necessary for the performance of the contract between Lineas and the data subject or the data subject’s employer.
  • Right to data portability: the data subject has the right to receive his/her personal data in a universally readable format such as a text file or other digital file.
  • Right to lodge a complaint: if the data subject is not satisfied with the way his/her personal data are handled, he/she can file a complaint with the competent Data Protection Authority (DPA). For more information, please visit the following website:

Protection of your personal data

Lineas recognizes that the protection of personal data is an essential part of data protection. Although it is impossible to fully guarantee security, Lineas will provide the appropriate technical and organizational measures to protect your personal data.




Please find our Cookie Policy here.




Your data controller (LINEAS, with registered office in Koning Albert II laan 37, 1030 Schaerbeek (Belgium), Company number: 0896.067.192, VAT number: BE0896.067.192).


Email:, Website: is at your disposal for any question and, subject to proof of your identity, for any request relating to the rights set out above.


If you would like further information or if you wish to lodge a complaint, please contact the Belgian Data Protection Authority (Rue de la Presse, 35 – 1000 Brussels, Tel. + 32 2 274 48 00 –




Lineas may change this privacy policy at any time and will always post the updated version on the Website, including the date of the “last update”.

Last update: 7 April 2022